International medical emergency case management
Our expertise in medical case management means we can help save you money whilst ensuring that your policyholders receive the most appropriate treatments according to their cover.

Repatriation & evacuation
We're one of the largest providers of medical evacuation and repatriation services in Europe, giving advice and recommendation to the client and where appropriate, liaising directly with the patient, their relatives and the treating doctor regarding appropriate transportation to and from anywhere in the world. Our priority is always the medical welfare of the patient but our experience allows us to meet those needs in the most cost-effective manner for you.

Medical risk assessment tools
Our award-winning and market leading products allow you to incorporate screening for pre-existing medical conditions into your online or call centre sales processes to produce instant quotes reflecting underwriting risk. These screening tools mean you can manage risk more precisely but, just as importantly, convert more enquiries to sales.

Safiri™ travel policy sales system
Take control of your travel insurance sales systems with Safiri™ - an intuitive, multi-channel sales platform that has been cleverly designed to ensure the optimum customer journey whilst allowing flexible, in-house administration by non-technical staff.

Protocol Assistance
A supervisory and consultancy service designed to reduce your international medical claims costs through active, expert management of all large losses and access to a cost containment network for inpatient and outpatient claims.

Added value services to your insurance products
The insurance market is undeniably competitive and it’s increasingly difficult for underwriters to offer something different from their competitors. Our ‘24/7 medical helpline’ and ‘Travel Oracle website’ are services that can be added on to your existing insurance products, to provide added value services which policyholders can benefit from regardless of whether they make a claim or not.

24/7 medical helpline
Giving customers access to doctors and nurses for information and advice 24 hours a day, 7 days a week from anywhere in the world.

"Travel Oracle" website
A dedicated website that allows policyholders to find out more about the country they are visiting. From simple things such as what the weather is likely to be, to health risks they should know about.  The website also includes special features for the frequent traveller, such as an ‘immunisation manager’ and the ability to upload personal documents that might be needed when abroad.